Terms of Use

Last updated: October 24, 2026

These Terms of Use apply to this website, operated by St. Joseph's Centre of Hope for Women ("we", "us"). By using the site you agree to them. If you do not agree, please do not use the site.

1. Information on this site

We work to keep the information on this site accurate and up to date, but it is general information only. Our services, programs, hours and events may change and may contain errors.

Not medical, legal or professional advice. The information on this site, and the support we offer, is general information and practical, peer and pastoral support. It is not medical, legal, financial or psychological advice, and it does not replace care from a doctor, nurse, licensed counsellor or lawyer. Reading this site does not create a client or counselling relationship.

In an emergency, call 911. If you are in crisis, thinking about harming yourself or in danger, call 911 or a local crisis line right away. Do not use our forms or email for emergencies: they are not watched around the clock.

2. Requests, appointments and programs

A request for help, an appointment request or a program sign-up sent through this site is a request, not a booking. Nothing is booked until we confirm it with you directly, in the way you told us is safe. We will do our best to help, and if we cannot meet a need safely or appropriately, we will try to suggest someone who can.

Please tell us if you need to cancel or change an appointment, so the time can be offered to someone else.

Please give us accurate contact details so we can reply.

3. Donations

Donations are voluntary gifts in Canadian dollars. Payments are processed by Stripe or PayPal under their own terms and privacy policies; we never see or store your full card number. A gift is complete only when the payment provider approves it. Tax receipts are issued for eligible gifts as Canada Revenue Agency rules allow. Monthly gifts can be changed or cancelled at any time by contacting us. If you gave by mistake or were charged twice, contact us and we will work with you to fix it.

How to give, and the details of each way to give, are on our Donate page.

4. Offers on this website

Invitations and offers shown on this website (for example to give, volunteer or pray with us) are open to everyone who asks for them: you do not need to have seen an offer to get it. We do not show higher prices to anyone. Each offer ends on the date shown with it; an offer without a date lasts until we take it off the website. An offer is subject to any conditions written with it.

5. Acceptable use

Please use the site only for lawful purposes. Do not try to break, overload or get around the security of the site; do not send spam or automated form submissions; do not post or send anything unlawful, harmful, misleading or that belongs to someone else; and do not collect other people's information from the site. We may block access or remove content that breaks these rules.

6. Our content

The text, photos, logos, designs and other content on this site belong to St. Joseph's Centre of Hope for Women or our licensors and are protected by copyright and trademark law. You may view and share pages for personal, non-commercial use; anything else needs our written permission.

7. What you send us

When you send us messages, reviews, photos or files, you confirm you have the right to share them and that they are accurate. We handle personal information as described in our Privacy Policy.

8. Analytics and automated grouping

With your permission (the Accept button in our cookie banner), this site uses PostHog for website analytics on our pages about giving, praying and our story. On our pages about getting help PostHog only counts page openings and the steps of a form reached, never who you are. It does not receive your name, email, phone number or anything you type into a form. We never use AI or any automated tool to group, score or profile people who ask us for help, and we do not use advertising tracking. What is collected, who receives it and how to say no are explained in our Privacy Policy. You can change your choice at any time with Cookie settings.

Personalised offers, if you switch them on in our cookie banner, run only in your browser and end when you close the tab. Our Privacy Policy explains them.

9. Links to other sites

Links to other websites (for example maps, social media or booking tools) are provided for convenience. We are not responsible for their content or privacy practices.

10. Limitation of liability

We work to keep this site working and accurate, but we cannot promise it will always be available or free of errors. As far as the law allows, we are not responsible for losses that come from using the site or relying on its general information, such as lost profits or indirect losses. Nothing in these terms limits rights you have as a consumer, including under Ontario's Consumer Protection Act, 2002, or any responsibility the law does not allow us to limit.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be heard in the courts of Ontario, unless consumer protection law gives you the right to go to court where you live.

12. Changes to these terms

We may update these terms. The date at the top shows when they last changed. Continuing to use the site after a change means you accept the updated terms. A change never affects a booking, order or quote we already confirmed.

13. Contact us

St. Joseph's Centre of Hope for Women
302 Gerrard Street East
Toronto, ON M5A 2G7
Email: help@sjcentre.ca
Phone: 416-672-0144